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| Very Nice Vacation |
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• What kind of insurance is included in the price?
Every kind of insurance valid in Bulgaria including 24/7 road assistance as well as "green card" insurance for travelling abroad.
• Should I pay additional insurances?
Yes. In your desire to be paid the following insurance:
- Super Cover for Damages
- Super Theft Protection
- Car assistance abroad insurance.(this insurance is mandatory for travel lasting more than 3 days)
• Can we travel abroad with your vehicles?
Yes. Terms and conditions are as follows: notification at least 48 hours in advance as well as 20 Eur travelling abroad fee payable once only.
Cross border Certificate (Power of Attorney): 10 euros per rental (max. rental 30 days).
Car assistance abroad insurance: 15 days - 33€, 30 days - 53€.
Limit of kilometers - 450 km/day for contracts up to 7 days.
Additional 0.09 €/km over limited mileage.
Prices in low season are only valid on the territory of Bulgaria.
Cross border rentals are charged at the rate of middle season.
Deposit or Excess travel abroad is double.
Warning: there are some additional documents required to cross some borders and customs. Please contact us for more information.
• What am I suppose to do in case of car accident? Should I pay anything?
Please contact immediately Traffic Police on phone number 165 or 112 and then request all necessary paperwork you need for the insurance
companies from the police officers. Please inform Val-Kar immediately about your health state, any damage caused to the vehicles and
please try to describe what happened in the most precise way so we can organize any kind of support on your behalf e.g. ambulance,
road assistance etc. In case that you are not responsible for the accident we will provide a replacement
vehicle ASAP. In case that you are responsible for the accident we would't provide a replacement vehicle.
In case of an accident, there is a non-waivable fee of € 50.00 to cover administration expenses, irrespectively of driver’s liability.
NONE of insurances is valid in case of alcohol or drug abuse (including prescribed medicines required refraining from driving) and
the repair is subject of payment by the renter. The whole deposit is non refundable and additional penalty for missed benefits will
be added.
• Is there a mileage limitation?
No. There is a limitation only in case of travelling abroad for contract up to 7 days:
Limit of kilometers - 450 km/day.
Additional 0.09 €/km over limited mileage.
• What is the purpose of the safety deposit?
The safety deposit is an obligation because of the following reasons: you are supported with vehicle fully loaded with fuel
(in case you refuse to reload it) in case you prolong your contract over the phone for a couple of days more In order to cover
damage which is not a subject of insurance cases e.g. cigarette burns, tire damage as well as all other damage caused by incompetent
driving.
• What is the purpose of the excess?
Excess means the first amount of each and every loss payable by the insured person.
To reduce excess to the amount of the deposit you have to pay Super Cover for Damages and Super Theft Protection.
• What is "one way rent" and why should I pay after the company has an office in the 2 places?
One-way rent is the service, take it here - return there, rent a car from one city and return it to another city. Bulgaria is a very specific country for the car and van rental business. Demand and supply in different parts of the country is very different and quite seasonal. For this reason, we, like most colleagues, can not have the same cars at different points declared as car rental locations. In other words, the availability of cars is proportionate to the demand for the service, and in certain areas of the country some categories of cars have no demand at all or it is extremely low. This means that a certain type of car hired in one city and returned to another city can wait months to follow client to use it. This is what this fee is in most cases unlike some European, American and others. more developed countries where this is a normal practice repeatedly occurring on a daily basis.
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